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YOUR LANDLINE WITH INTERNET CANARIASAdd our landline service to your INTERNET CANARIAS contract
Make your calls from home and save up to 15 cents/€ on each call.
Unlike other Operators, INTERNET CANARIAS does not charge any telephone line quotas. You can save up to 20€ per month.
You can unsubscribe your landline phone temporarily if you wish and we will keep your number for you up to 12 months.
You choose a Rate Plan for your calls and pay for what you consume. No more rates per minute.
WOULD YOU LIKE US TO RESOLVE ANY DOUBTS YOU MAY HAVE?Read our Frequently Asked Questions (FAQ) before contracting our services.
You can request deactivation of your Internet or telephone connection comfortably using the deactivation web form.
Remember that you need to request this by the 24th of the month before you wish to effect it.
For instance, if you wish to deactivate your Internet connection from 1 October, you need to request this between the 1st and 24th of September.
You can request reactivation of your Internet or telephone connection comfortably using the activation web form.
You can request this any day of the month. You will be billed on a pro rata basis for the days remaining in the month.
In the case of mobile lines, flat rates and allowance rates cannot be reactivated within one month after deactivation.
The request can only be put into effect from the 1st of the following month. Nevertheless, the line can be activated, although only on a consumption basis.
If you wish to cancel the portability of your fixed line or mobile, you need to request it at the following link where all the fields must be filled in and all requested files need to be attached.
· DNI / NIF / CIF / NIE of the person who requested the portability.
· Portability cancellation document signed.
· Bank receipt of your SIM transfer costs and card sending. The cost for each delivered SIM is 3,00 € + IGIC (7%). The shipping cost is 6,00 € + IGIC (7%). The transfer must be made to the account of INTERNET4GCANARIAS ES12 2085 8158 2103 3040 5527 IBERCAJA indicating the concept CANCELLATION OF PORTABILITY + NAME AND SURNAME OF HOLDER
In case the identification does not coincide with the applicant or the attached documents are erroneous or incomplete, the cancellation will not be processed. The cancellation of the portability is free.
To cancel the portability in mobile telephony, you need to pay the SIM card and the shipment (in case it has not been previously invoiced).
Deadlines for cancellation: portability can be canceled, a request from the contractor, at any time from the initial date of the user’s request until 2:00 p.m. on the day before the portability is executed. The customer service hours for these periods are Monday to Friday from 9:00 am to 2:00 pm and from 4:00 pm to 7:00 pm, except on national holidays and in the municipality of Madrid (the indicated hours are expressed in Madrid time).
You can change rate whenever you wish: you only have to notify us by the 24th of the month before that in which you wish the change to take effect.
The high price includes the installation and activation of the service in our systems.
In order for you to sign up for fixed telephony, we must install our equipment, the same ones that are needed for the Internet connection, and also a telephone adapter. The telephone adapter has no additional cost to the customer. A technician will go to your home and install an antenna. The perfect place to place it normally is the existing mast for the television antenna.
All fees are revoked on the 1st of each month, of the current month, however, consumptions are billed at the expired month. The payment is made by direct debit or by card. Bank accounts must be from the European Union. In case of choosing domiciliation by card, the card must be enabled for electronic payment.