You can request deactivation of your Internet or telephone connection comfortably using the deactivation web form.
Remember that you need to request this by the 24th of the month before you wish to effect it.
For instance, if you wish to deactivate your Internet connection from 1 October, you need to request this between the 1st and 24th of September.
You can request reactivation of your Internet or telephone connection comfortably using the activation web form.
You can request this any day of the month. You will be billed on a pro rata basis for the days remaining in the month.
In the case of mobile lines, flat rates and allowance rates cannot be reactivated within one month after deactivation.
The request can only be put into effect from the 1st of the following month. Nevertheless, the line can be activated, although only on a consumption basis.