How can I cancel my portability?


If you wish to cancel the portability of your fixed line or mobile, you need to request it at the following link where all the fields must be filled in and all requested files need to be attached.
· DNI / NIF / CIF / NIE of the person who requested the portability.
· Portability cancellation document signed.
· Bank receipt of your SIM transfer costs and card sending. The cost for each delivered SIM is 3,00 € + IGIC (7%). The shipping cost is 6,00 € + IGIC (7%). The transfer must be made to the account of INTERNET4GCANARIAS ES12 2085 8158 2103 3040 5527 IBERCAJA indicating the concept CANCELLATION OF PORTABILITY + NAME AND SURNAME OF HOLDER

In case the identification does not coincide with the applicant or the attached documents are erroneous or incomplete, the cancellation will not be processed. The cancellation of the portability is free.

To cancel the portability in mobile telephony, you need to pay the SIM card and the shipment (in case it has not been previously invoiced).
Deadlines for cancellation: portability can be canceled, a request from the contractor, at any time from the initial date of the user’s request until 2:00 p.m. on the day before the portability is executed. The customer service hours for these periods are Monday to Friday from 9:00 am to 2:00 pm and from 4:00 pm to 7:00 pm, except on national holidays and in the municipality of Madrid (the indicated hours are expressed in Madrid time).