INTERNET 4G LTE

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FOR ONLY40,69€/month
IGIC Included
FOR ONLY35,69€/month
IGIC Included
FOR ONLY45,69€/month
IGIC Included
FOR ONLY175,00€/month
IGIC Included
FOR ONLY55,69€/month
IGIC Included
FOR ONLY60,99€/month
IGIC Included
FOR ONLY85,69€/month
IGIC Included
FOR ONLY29,90€/month
IGIC Included

THE BEST CONNECTION WITH INTERNET CANARIAS

We make it easy for you to enjoy the best Internet service on the island via 4G LTE.

CORPORATE
RATES

If you need further benefits, find out about our advanced rates

ADD
LANDLINE PHONE

Choose the rate that suits you best and chat without worrying about the price of the calls.

ADD MOBILE
TELEPHONY

Speak and browse from your mobile: combine our voice and data tariffs as you wish.

CHOOSE

OUR TELEVISION

Over 150 channels to enjoy the best series and films.

CONTRACT 4G LTE INTERNET FOR YOUR HOME

Enjoy the maximum speed and don’t worry: it is unlimited.

NO MINIMUM TERM

You can subscribe/unsubscribe from your Internet connection whenever you want, when you go on holiday for example.

WE ARE FLEXIBLE

You decide which Internet rate is best for you at each moment in time.

24-HOUR FLAT RATE

Browse as much as you want whenever you want with no time or download limits.

STABLE CONNECTION

We emit our own licensed band frequency, which means that our signal reaches your home with no interference or fluctuations.

WE ANSWER YOUR QUERIES Read our Frequently Asked Questions (FAQ) before contracting our services

Do I need to buy the equipment?

The equipment installed by Internet Canarias in your home so you can connect to our Wimax or 4G LTE network, and thus enjoy our Internet and/or telephony service, remains the property of Internet Canarias, leased to the client though without charge. In view of this, Internet Canarias offers an UNLIMITED guarantee for the equipment.

Do I need a telephone line?

We offer Internet connection using wireless networks (Wimax or 4G LTE) or via satellite (Sky Tooway). These technologies are characterised by establishing communication via radio or satellite link, so that it is not necessary to have a conventional telephone line. If in addition to connecting to the Internet, you wish to have a landline or mobile line, Internet Canarias can also offer you these services.

How can I desactivate or reactivate my internet or telephony contract?

You can request deactivation of your Internet or telephone connection comfortably using the deactivation web form.

Remember that you need to request this by the 24th of the month before you wish to effect it.

For instance, if you wish to deactivate your Internet connection from 1 October, you need to request this between the 1st and 24th of September.

You can request reactivation of your Internet or telephone connection comfortably using the activation web form.

You can request this any day of the month. You will be billed on a pro rata basis for the days remaining in the month.

In the case of mobile lines, flat rates and allowance rates cannot be reactivated within one month after deactivation.

The request can only be put into effect from the 1st of the following month. Nevertheless, the line can be activated, although only on a consumption basis.

What is the difference between the 4G LTE from Internet Canarias and 4G from a mobile service company?

It is important not to confuse the 4G LTE service offered by Internet Canarias with that offered by other mobile companies.
While those companies offer a limited service and impose a maximum monthly consumption limit, we at Internet Canarias do hot have limits on consumption or the time of day, a minimum term or hidden charges.
We offer an end-to-end 4G LTE service without any interference. Prior to the contract, we verify that the 4G network coverage and signal quality are standard, which is another great advantage we offer over mobile 4G services, whose coverage is patchy and whose signal is less stable.
The equipment installed by Internet Canarias in your home consists of a high-spec CPE Router, very different from the usual “USB stick” that other mobile phone companies offer.
In addition, our equipment is covered by guarantee, so that in the event of fault or breakdown, they will be replaced by our technicians.

Does the Internet Canarias contract have a minimum term?

Internet Canarias has no minimum term for the WIMAX, 4G LTE, LANDLINE or MOBILE services. After the first full monthly payment, you can unsubscribe and subscribe as often as you wish, because we at Internet Canarias are flexible. Some of our promotions do include a minimum term, and you can see this in the respective conditions for each.

Can I increase or decrease my speed?

With Internet Canarias you can unsubscribe and subscribe as often as you wish, because we are flexible. If you go on holiday, you don’t pay anything. We do not charge for line maintenance or management. Our system for subscribing/unsubscribing for the services contracted is very simple. For your convenience, you can use web forms for these procedures.

What does the subscription cost include and what does installation involve?

The subscription cost includes the installation and activation of the service in our systems.

In order that you can enjoy Wimax or 4G LTE technology, an authorised technician will visit your home to install a reception antenna. Normally, the best place to install it is on an existing TV antenna mast. The technician will install the cabling to the interior the dwelling. This network cable can be connected to a PC, or you can connect it to a wifi router. The subscription cost does not include any system of cabling within the home. Depending on the layout of the dwelling and your needs, the technician will be able to offer a quote for an additional internal distribution solution, in accordance with the customer’s indications.

Do I need a telephone line?

We offer Internet connection using wireless networks (Wimax or 4G LTE) or via satellite (Sky Tooway).

These technologies are characterised by establishing communication via radio or satellite link, so that it is not necessary to have a conventional telephone line. If in addition to connecting to the Internet, you wish to have a landline or mobile line, Internet Canarias can also offer you these services.

Does 4G LTE come with a fixed IP included?

Yes, this is included in the price. On contracting any of our 4G LTE tariffs, you will automatically be assigned a fixed IP address without any extra charge.
In this way, you can have a unique and exclusive Internet address, rather as if it were a telephone number. If you have any queries, you can consult us at: soporte@excom.es.

Can I open ports?

The fastest way to request the opening of additional ports is to contact our technical department by email at: soporte@excom.es. One of our systems technicians will take care of opening all the ports you require, remotely, and without any need to visit your home. What payment methods are available?
All the fees are payable on the 1st of each month for that month, by direct debit or by card. The bank accounts must be within the European Union.
If you choose to charge it to a card, the card must have been activated for online payments.

What payment methods are available?

All the charges are payable on the 1st of each month for that month, by direct debit or by card. The bank accounts must be within the European Union.
If you choose to charge it to a card, the card must have been activated for online payments.